Your customer app: branding and sharing

Check that Publish this branding is turned on and that you saved. An unpublished branding falls back to the Heyva default.

Either the business has no public address yet, or no service can be booked online. Turn on online booking for at least one service in the service catalog, then come back.

No. It is one plain link with its own styling and loads no script. Paste it into the HTML or custom code block of your website.

Not yet. Each Instagram and Facebook link carries a tag naming the channel (utm_source), which a web analytics tool can read. Heyva does not show the channel on a booking yet.

Under the Booking flow and Payments tabs of Customer App, which have their own help pages. What your customer sees under Payments in the customer app on the web: the payments that went through come first, together with any payment still being processed and any that failed, newest first, each linking to its invoice and receipt, and a refunded payment says how much went back and, when it is known, on which day. Checkouts they started but have not finished (waiting, cancelled or expired) are folded under "Not completed attempts (no money taken)", because nothing was charged for them.

Where this is switched on for your business, posting the invoice for a visit your customer booked while signed in to your customer app sends them one notification (push and inbox) with a link to that invoice. It is sent once, whatever happens next: if you void and re-issue the invoice, the customer is not notified again. It is not sent for visits you entered yourself, contract visits or credit notes. Where card payments are on and the customer saved a card for the visit, the notification comes after the card was charged and is a receipt, or the invoice if the charge did not go through. If TWINT payments are on and the customer chose TWINT, it is a TWINT payment request. Heyva is turning these notifications on step by step, so if your customers do not receive it yet, it is not on for your business yet. Where online payments are on, the customer app also shows a Payment history under Account with the status of each online payment, and the receipt of a card payment opens as a PDF from the invoice. A refunded payment shows what went back to the customer and when, on the payment and on the invoice beside its receipt; attempts that were cancelled or never completed are folded under "Not completed attempts". A refund recorded by hand on the invoice is not shown in the app; only card refunds of a payment are. If a card charge needs the customer's bank to confirm it (3-D Secure), the card is not charged by itself: the invoice stays open and the customer gets a "Confirm your payment" link, valid for seven days, and the invoice page can also request a confirmation link. The customer app shows the business, the amount still due, the card and the expiry. If the link has expired or does not belong to the signed-in customer, the app says so and the invoice's usual ways to pay stay open. The invoice shows as paid only once Heyva has received the payment. The QR bill and the other ways to pay stay available, except while a confirmation is in progress.