Privacy notice
Who we are
Heyva (“Heyva”, “we”) provides the Heyva platform at https://heyva.app. We are the controller for personal data processed about visitors to this website and administrators of Heyva accounts. For data our customers process about their own customers within Heyva, the customer is the controller and Heyva acts as processor. The same applies to the people who work for our customers and use the Heyva Team app (see below).
What we collect
- Account data you provide (name, email, business details) when you sign up.
- Usage and device data needed to operate and secure the service.
- Analytics on this marketing website to understand and improve it.
How we use it
To provide and secure the service, to communicate with you about your account, to meet legal and accounting obligations, and to improve Heyva. We do not sell personal data, and message content is never used to train AI models.
The Heyva Team app
Heyva Team is the app for the staff of businesses that use Heyva. You can use it only after a business invites you. The business you work for decides which jobs, checklists and records it keeps about your work and is the controller of that data; Heyva processes it on that business’s behalf. Heyva is the controller only for the data needed to run and secure your sign-in.
What the app collects
- Your name, your work email and the businesses you work for. You sign in with a one-time code sent to that email, or with a passkey if you set one up. The app remembers your phone so you can come back with a PIN instead of a new code.
- Your work on each job: checklist answers, notes, problem reports, messages to your office, time-off requests, the times you start and finish a job and the hours you worked.
- Photos you take in the app, and photos from your phone’s library that you choose to add to a job. When you tap “Show my photos”, the app looks on your phone for photos taken around the time of the visit; only the photos you then add are uploaded, together with the time and place stored in them. Nothing leaves your phone before you add it.
- Your precise location, only while you are using the app: when you confirm that you have arrived at a job or take a job photo. The app never tracks your location in the background.
- A push token for your phone, only if you allow notifications, so that job alerts reach you. Signing out removes it.
- While you have no signal, your steps and photos are kept on your phone until they can be sent.
The app shows no ads, does not track you across other apps or websites, contains no analytics or crash-reporting tools, and we do not sell your data.
Who receives it
The business you work for and the people it authorises in Heyva (for example your office); the service providers that host and run Heyva for us, including the email service that delivers sign-in codes; and Apple or Google, which deliver push notifications to your phone.
How long it is kept
The business you work for keeps your work records (jobs, photos, hours) for as long as it needs them for the work and for its legal obligations, such as payroll and accounting. When it removes you from Heyva, you can no longer sign in.
Your choices
You can refuse, or later turn off, location, photo library and notification access in your phone’s settings; the app keeps working with the camera and the system photo picker. To see, correct or delete your data, ask the business you work for, or email support@heyva.app from your account’s email address. Where the business is the controller, we pass your request on to it.
Your rights
Subject to applicable law (including the Swiss Federal Act on Data Protection and, where relevant, the GDPR), you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, contact us at support@heyva.app.
Contact
Questions about this notice? Email support@heyva.app.