Home & Heyva AI
Notifications and inbox
Know what happened without hunting for it.
The problemThings change while you are working elsewhere, and you only find out when somebody asks.
The resultUpdates land in one inbox with an unread count on the bell, and each one opens the item it is about.
What you can do
- See your notifications in one inbox, newest first
- Filter to unread and mark everything read in one tap
- Open a notification to go straight to the item it is about
- Delete notifications you no longer need
- Send the business's emails from its own SendGrid account and sender address
Who can use it
Everyone has their own inbox. Only people with the notifications management permission, usually owners and admins, can set up email sending.
Ask Heyva AI
Do I have any unread notifications?
Mark all my notifications as read
Questions
Why did I get one email or push for several things, or only a summary?
To avoid spam, Heyva waits a few minutes before sending pushes and emails. If two or more things happen in that time, you get one email and one push that count them and list the first few. If a large number happen (more than 10 by default), no push and no email is sent at all and one summary notification appears in your inbox instead. Every notification is in your inbox either way, and the summary opens it. Security codes, sign-in links, payment problems, appointment reminders and urgent alerts are never delayed or merged. Text message and WhatsApp delivery are not available yet.
Where is the bell?
On a phone it is at the top of the Menu. On a desktop it sits at the bottom of the sidebar, next to the business switcher. It opens the inbox.
Who sees my notifications?
Only you. Every notification belongs to one person.
Can I get a notification back after deleting it?
No. Deleting removes it for good and there is no archive. Mark it read if you only want it out of the unread count.
How do I send business email from my own address?
Open Settings, then Email. Save a SendGrid API key and your sender address, send a test email, and when it arrives switch the connection on. Until then, Heyva's own account sends the email under your business's name, and a customer's reply goes to the reply-to address set in the business settings (or the lead-capture notify email when none is set).
What happens if I remove the SendGrid connection?
The key is deleted and emails go out through Heyva again.
For AI agents
Heyva AI and connected assistants can do this with these tools:
heyva_list_notificationsheyva_notification_unread_countheyva_mark_notification_readheyva_mark_all_notifications_readheyva_delete_notificationheyva_get_notification_channelheyva_set_notification_channelheyva_notification_wallet