Operations
Walk-in queue
Serve people in the order they arrive.
The problemPeople turn up without a booking and the queue lives in someone's head.
The resultRecord each arrival, see who has waited longest and mark people served.
What you can do
- Record an arrival with an estimated service time
- See who is in the queue and how long they have waited
- Mark a visitor served with one tap
- Remove someone from the queue
- Look back at who was served on a given day and how long they waited
Who can use it
Owners, Admins, Managers, Staff and Accountants can use this.
Made for businesses that work with walk-ins.
The walk-in queue appears for businesses of the Walk-ins type. Recording and serving follow the booking permissions.
Ask Heyva AI
Record a walk-in with a 15 minute estimate
Questions
Do I need the visitor's name?
No. Walk-ins recorded in the portal are anonymous. Only the arrival time and the estimated service time are kept.
Does the queue update by itself?
Yes. While the In queue tab is open it refreshes every 30 seconds.
For AI agents
Heyva AI and connected assistants can do this with these tools:
heyva_record_walkin