Your account, sign-in and devices

Settings

Settings

Your account, sign-in and devices

Keep your login safe and see where you are signed in.

The problemA lost phone or a shared computer leaves you unsure who can still get into your account.

The resultAdd a second factor, see every device that is signed in, and sign out the ones you do not recognise.

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Example with sample data. Nothing here is real.

What you can do

  • Change your first name, last name and phone number
  • See whether your sign-in email is verified, and resend the verification email
  • Turn on two-factor authentication with an authenticator app and save your recovery codes
  • Add a passkey to sign in with Face ID, Touch ID, your phone or a security key
  • See every device signed in to your account and when it was last active
  • Sign out one device, or every other device at once
  • Replace a lost authenticator and passkeys

How it works

  1. Check your profile

    Open Settings, Account. Under Profile you can change your name and phone. Your sign-in email is fixed here: contact Heyva support to change it.

  2. Add a second factor

    Under Two-factor authentication choose Set up authenticator app, scan the code with the app and enter the 6-digit code it shows. Save the recovery codes in a safe place. You can also add a passkey.

  3. Review your devices

    Active sessions lists the devices signed in to your account and when each was last active. Sign out any you do not recognise, or choose Sign out everywhere else.

  4. If you lose your authenticator

    Choose I lost my authenticator. Heyva emails you a code, and you confirm with your password. Your authenticator and passkeys are removed and your other devices are signed out. Set up a new authenticator straight away.

Who can use it

Everyone with a login. This page is about your own account only, and nobody else can change it for you.

Ask Heyva AI

  • Where am I signed in?

  • Sign me out of all other devices

  • Change my phone number

Questions

Can I change my sign-in email?
Not on this page. Contact Heyva support and we will help you.
Do I need two-factor authentication?
It is optional for most actions, but it is strongly recommended. Some sensitive actions ask for a second factor.
What is a passkey?
A way to sign in without a password, using Face ID, Touch ID, your phone or a security key. Your browser must support passkeys.
What if I lose my phone?
Sign out the lost device under Active sessions from another device. If you also lost your authenticator, use I lost my authenticator to replace it. A new authenticator or passkey can confirm sensitive actions only after 24 hours.
What does Sign out everywhere else do?
It ends every other signed-in device. The device you are using stays signed in.
For AI agents

Heyva AI and connected assistants can do this with these tools:

  • heyva_update_my_profile
  • heyva_list_sessions
  • heyva_revoke_session
  • heyva_revoke_all_sessions

About AI agents and MCP

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Last reviewed 2 November 2026