What your customers see

Apps for your team and customers

Apps for your team and customers

What your customers see

Booking, visits, reports and invoices in one place.

The problemCustomers phone or message to ask when you are coming, what was done and what they owe.

The resultCustomers book on your page and then follow their visits, reports and invoices themselves.

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Example with sample data. Nothing here is real.

Step 1 of 4

Customer books

From your link or QR code the customer chooses a service, picks the number of hours for an hourly service (the booked hours are what is done and invoiced; more only if they agree on arrival), chooses their home, the person and a day and time, and reviews the booking before confirming. The steps and their wording are yours to edit. In the customer app each question has its own screen with one button, and the answers are kept if the app is closed half way.

What you can do

  • Let customers book through your own page, with steps and wording you control
  • Let them see upcoming and past bookings, book again, move one to a new time within your cutoff, ask for extras, or cancel it
  • Where your business uses Service Reports, show the full report of a visit: checklist, before and after, findings and photos
  • Let customers report a problem, with photos in the branded app, follow the answer, confirm it is resolved or raise a complaint about a visit
  • Let them open an invoice, download the PDF and pay a Swiss invoice by scanning its QR-bill
  • Keep each customer's properties (with their cleanings, reports and issues), profile and billing address in their own account, and give hosts and managers a portfolio overview with a stays calendar
  • Show them reminders and messages in an inbox, let them choose how they are notified, and in the branded app open links straight into it and get phone alerts once your platform admin turns them on

Who can use it

What customers see is set in the Customer App, which needs permission to manage business settings: Owners and Admins out of the box. Customers see only their own bookings, reports and invoices.

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  • Send a login link to this customer

  • Show what this customer sees for their next visit

Questions

Can a customer see other customers' information?
No. Everything in a customer's account is their own, across the businesses they buy from.
Which invoices does a customer see?
Only issued invoices: sent, posted, overdue, part-paid or paid. Drafts and void invoices are never shown.
Can customers move or cancel a booking?
Yes, from the booking, and they can move it online up to the cutoff you set. Some bookings, such as a visit with a cancellation fee, a contract visit or a recurring series, are always moved by you.
How do I send customers to my booking page?
Use the Customer App, Share tab. It gives you your booking link, a QR code, a Book now button for your website and tagged links.
How do customers pay?
Nothing is paid at booking. After the visit is completed the customer gets a notification that opens the invoice: a Swiss invoice carries a QR-bill they scan in their banking app, with amount and reference filled in. A card saved at booking is charged after the visit instead; TWINT becomes a payment request then. Before a card is saved the customer reads the card terms and confirms them, and the app says the card is saved only once the payment provider has confirmed it. Where online payments are on and the customer's bank wants a card payment confirmed (3-D Secure), the customer gets a Confirm your payment link, valid for seven days. It shows the business, the amount still owed, the card and the expiry, works only for its own invoice, and the QR-bill stays available meanwhile. The invoice shows as paid only once the payment has really arrived.
How does a customer get in?
They sign in to their own account. You can also send a login link from the customer's record.
For AI agents

Heyva AI and connected assistants can do this with these tools:

  • heyva_my_appointments
  • heyva_my_cleanings
  • heyva_my_contract
  • heyva_my_signalizations
  • heyva_my_invoices
  • heyva_my_properties
  • heyva_send_customer_login_link

About AI agents and MCP

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Last reviewed 9 November 2026