Insights
Message delivery log
Find out whether a message really went out.
The problemA customer says they never got the email, and you cannot tell whether it was sent, rejected or never tried.
The resultSearch what Heyva sent, or chose not to send, to staff, portal users and customers, and see the reason.
What you can do
- Search by a recipient's email address or phone number
- Filter by channel (email, SMS, push or in-app), outcome and kind of message
- See why a message was not sent, for example no verified email address on file
- See when the provider rejected a message, with the provider's reason
- Narrow to a date range, looking back up to 90 days
Who can use it
Owners and Admins can use this.
Only Owners and Admins can open it, because the list holds recipients' email addresses and phone numbers.
Ask Heyva AI
Was the invoice email to this customer delivered?
List the messages that failed this week
Questions
Does Delivered mean the person read it?
No. It means the provider accepted the message. It does not tell you whether it was opened.
Why is a message marked Not sent?
Heyva chose not to send it. The reason is shown: no verified email address, no phone number, no registered device, no channel set up on this deployment, or it was suppressed as a duplicate of a richer message about the same visit.
Can I read the text of a message?
No. Only the recipient and the subject or title are kept, never the body.
How far back does it go?
90 days. An empty result for a recent period means nothing was attempted, not that something was sent and lost.
A customer says they got nothing. Where do I start?
Search for their email address. If the row says Not sent because there is no verified address, add or verify the address on their record. If it says Failed, the provider rejected the message and its reason is shown.
For AI agents
Heyva AI and connected assistants can do this with these tools:
heyva_search_notification_deliveriesheyva_list_notification_delivery_kinds