Team
Identity checks for assessments
Check who is taking a test.
The problemAnyone can say they are the person on the application, and you cannot show that an identity was ever checked.
The resultAssessments can require an identity check, and you see the result, consent and retention dates for every person.
What you can do
- Connect your identity-check provider with its credentials, validate it and switch it on
- Write the notice people read before a check, per language, with each change kept as a new version
- Require an identity check on a course assessment
- Review every check and filter by pending, in review, approved, declined or expired
- See the facts of one check: method, document type and expiry, consent and retention dates
- Withdraw a person's face-search consent, or delete their verification
- Start a workflow when a check is approved, declined or finds a duplicate
Who can use it
Owners, Admins and Managers can use this.
Setting up the provider, withdrawing consent and deleting need permission to manage verification: Owners and Admins out of the box. Reading the list and a person's page needs permission to view it, which Managers also hold. Managers see only the checks of the businesses they manage.
Ask Heyva AI
List identity checks that are still pending
Show the details of one person's verification
Questions
Can I see the ID document?
No. Heyva shows facts only: status, document type, issuing country and expiry, consent and retention dates. It never shows a document number or an image.
Can the assistant start a check?
No. The person must give their own consent, so a check cannot be started or recorded from the assistant.
What if a person declines face search?
They are checked against their document only, using the second workflow you set up, and the duplicate check then compares documents only.
How long is personal data kept?
Each person's page lists the dates for deleting the provider session, deleting the face template, removing the name and document details, and deleting the record. Names and details are removed on that schedule.
What does the duplicate check do?
It marks a check as the same face or the same document as an earlier check of the same person, so one person cannot pass as two.
The page says verification is not configured.
The server is missing a key it needs to store credentials safely or to run duplicate checks. Changes are refused until that is set, so contact Heyva support.
For AI agents
Heyva AI and connected assistants can do this with these tools:
heyva_list_person_verificationsheyva_get_person_verificationheyva_list_assessment_attempts